EXCHANGES & REFUNDS

All items are checked thoroughly before despatch.  Please notify us immediately should items be faulty.  All items subject to normal wear and tear are not accepted as faulty.

We strongly advise customers to thoroughly check the product and try it on when it is received to ensure you are satisfied with the products.

 Please choose carefully as we do not offer exchange or refund for change of mind unless the item is faulty, significantly different from what was viewed, not doing what it is supposed to do, or where otherwise required by law.

All returns & exchanges for items that are faulty, significantly different from what was viewed, not doing what it is supposed to do, or where otherwise required by law must be requested within 7 days of delivery.

You will need to send an email to sales@designerbydesign.com.au and request a Refund Faulty Items Form. Your email will need to include the following information:

•Your name
•Order number
•Date of purchase
•Item purchased
•Fault in item - including pictures of the fault if available
•Your contact details including phone number
•Whether you would like an exchange or a refund. 

Once you have received your Refund Faulty Items Form from us via return email, please send the item back to us along with a printout of your completed Refund Faulty Items Form.

NB Once we receive your package we will assess the item and if deemed faulty your claim will be processed. 

Should you wish to obtain a refund we will issue the refund to the same credit card used for purchase.

Refunds will be made in the original form of payment.

All shipping & handlling costs to return the item are incurred by the customer.

Orginal shipping & handling charges are not refundable.

All items must be in new and unused condition with all packaging (includes, if applicable, authenticity cards, tags, dust bags, boxes, etc).

Returns from outside Australia must be sent no slower than registered air mail.

All faulty item return packages should be addressed to:

Designer by Design - Returns
Suite 4, 81 Stirling Highway Nedlands
Western Australia 6009
Australia